Privacy Policy Hello Vizag Ticketing Platform Effective Date: April 14, 2026 Last Updated: April 14, 2026

At Hello Vizag (operated by UKP Media., hereinafter referred to as “Hello Vizag”, “We”, “Us”, or “Our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website, mobile application, or services (collectively the “Platform”).

By using Hello Vizag, you consent to the practices described in this Policy. If you do not agree, please do not use the Platform.

1. Information We Collect

We collect the following types of information:

A. Information You Provide to Us

• Personal Information: Name, email address, phone number, date of birth, gender, and profile picture.
• Account & Booking Information: Event details you browse or book, ticket quantity, seat preferences (if any), payment details, and billing address.
• Communications: Messages, reviews, feedback, or support queries you send to us or event organizers.
• Event-Related Data: Attendance confirmations, dietary preferences, accessibility needs, or any special requests shared during booking.
• Organizer Information (for event vendors): Business name, GST details, bank account information, event descriptions, and contact details.

B. Information Collected Automatically

• Device and usage data: IP address, browser type, operating system, device ID, and app version.
• Location data: Approximate or precise location (with your consent) to show nearby Vizag events.
• Cookies and tracking technologies: To remember your preferences, analyze usage, and improve your experience.

C. Information from Third Parties

• Data received from payment gateways, social login (Google, Apple, etc.), or analytics tools.
• Information shared by event organizers (limited to what is necessary for ticket delivery and entry).

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your account.
• To process ticket bookings, payments, and deliver digital tickets.
• To communicate with you about events, bookings, updates, and customer support.
• To personalize recommendations (e.g., events happening in Vizag, RK Beach, or HITEX).
• To improve our Platform, analyze usage trends, and enhance user experience.
• To send promotional offers, newsletters, and event alerts (you can opt-out anytime).
• To prevent fraud, ensure security, and comply with legal obligations.
• For organizers: To facilitate ticket sales, provide sales reports, and process payouts.

3. How We Share Your Information

We do not sell your personal data. We may share your information in the following limited cases:

• With Event Organizers/Vendors: Necessary details (name, phone, email, ticket QR) so they can validate entry and manage the event.
• With Service Providers: Payment gateways, cloud hosting, SMS/email service providers, and analytics tools — all bound by strict confidentiality agreements.
• For Legal Reasons: When required by law, court orders, or government authorities (especially under Indian laws).
• Business Transfers: In case of merger, acquisition, or sale of assets (with notice to users where required).
• With Your Consent: For any other purpose you explicitly agree to.

Payment card information is processed securely by PCI-DSS compliant third-party gateways and is not stored by us.

4. Data Security

We use industry-standard physical, electronic, and managerial safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take reasonable steps to protect your data.

5. Your Rights & Choices

You have the right to:

• Access, update, or correct your personal information.
• Request deletion of your account and data (subject to legal and business requirements).
• Opt-out of marketing communications (unsubscribe link provided in every email/SMS).
• Withdraw consent for certain data processing (where applicable).

To exercise these rights, contact us at support@hellovizag.in. We will respond within 30 days.

Note: Some data may be retained for legal, accounting, or dispute resolution purposes even after account deletion.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of the Platform.

7. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, booking-related data is kept for up to 3 years or as required by law.

8. Children’s Privacy

Our Platform is not intended for children under 18 years. We do not knowingly collect data from minors without verifiable parental consent. If we become aware of such data, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date. Continued use of the Platform after changes constitutes your acceptance of the revised Policy.

10. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Visakhapatnam, Andhra Pradesh.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Hello Vizag Ticketing Growth / Support Team Email: support@hellovizag.in Address: Visakhapatnam, Andhra Pradesh

In this Privacy Policy, references to "user" means any person submitting any data or information to hellovizag.in (Hereinafter for the sake of brevity referred to as 'hellovizag', www.hellovizag.in).

The term "Platform" used in this document refers to the website (being www.hellovizag.in), mobile apps and / or any other services offered / to be offered by hellovizag.in.

Privacy issues are a high priority for hellovizag.in and we follow standard industry practices to maintain user`s personal information. Read the following to learn more about privacy policy.

Policy coverage

This Privacy policy covers hellovizag`s treatment of personally identifiable information that is collected when user is on the hellovizag.in site, and when user uses hellovizag`s services. This policy also covers hellovizag's treatment of any personally identifiable information that hellovizag's business partners share with hellovizag. This policy does not apply to the practices of companies that hellovizag does not own or control or to people that hellovizag does not employ or manage.

Use of information by hellovizag.in

User`s identity information will be kept confidential and will be used for research, marketing, and strategic client analysis objectives and other internal business purposes only.

hellovizag do not sell or rent personal information except that in case user is a user of our need fulfillment services, user`s personal information shall be shared with hellovizag's customers / advertisers / need providers and you shall be deemed to have given consent to the same.

hellovizag uses the technology of cookies and site log files to monitor user registration, to recognise registered users when they revisit the site and to track site usage. Our ability to identify user as a registered user allows to customise the hellovizag.in experience and to protect user`s personal information based on account settings.

Additionally, user may encounter "cookies" or other similar devices on this Platform that are placed by third parties. We do not control the use of cookies by third parties.

Further, hellovizag's customers/advertisers/providers who are listed with us, may call you, based on the query or enquiry that you make with us, enquiring about any: need provider/product/service; product/service of any customer/advertiser/provider? product/Service of any particular customer/advertiser/need provider/

Visibility of public creative contributions

In addition to being a need fulfillment Platform, hellovizag.in also provides a variety of forums for its users to express. Since this expression is linked to the user's identity and the expression is in the public domain, the compilation of a user's creative contributions to hellovizag.in will be visible to all visitors of hellovizag.in, whether or not they are registered users of hellovizag.in.

Sharing of information with third parties

There may be terms in which hellovizag needs to disclose your personal information to third parties.

hellovizag reserves the right to share recordings of all phone calls made between: [a] any user and hellovizag.in; [b] any service provider and hellovizag.in; [c] any user and service provider of hellovizag.in, to legal, accounting or other advisors that provide professional services and / or who assists us in training, quality monitoring and quality enhancement of our services to the user and / or service providers. User hereby grants irrevocable consent to hellovizag.in to share such call recordings to third parties for such purposes. User further disclaim and / or abandon any right to sue hellovizag.in in relation to the same. Such third parties shall be bound by strict confidentiality agreements which limit their use of such information.

hellovizag further reserves the right to share / sell some or all of user`s personal information with another business entity in the event it plans to merge with, or be acquired by that business entity, re-organize, amalgamate or restructure its business. If such a transaction occurs, that other business entity or the new entity formed as a result of such transaction will be required to follow this Privacy Policy with respect to your personal information.

The third parties with which hellovizag shares your personal information shall be bound by strict confidentiality agreements which limit their use of such information. In addition, hellovizag may share user`s information to send direct mailers or complimentary coupons / offers to a mailing agency to process postal mailing. Again, such an agency would be bound by strict confidentiality agreements that limit their use of such information.

Provision of aggregate demographic information to third parties:

hellovizag reserves the right to provide aggregate demographic information of its user base to advertisers and others so as to attract pertinent advertisers to advertise on hellovizag.in. We do not share personal information of individual users with advertisers.

Disclosures required by law

It is possible that hellovizag may need to disclose personal information when required by law. hellovizag will disclose such information wherein we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, or other legal process served on our company or to exercise our legal rights or defend against legal claims.

hellovizag may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Policy on abuse on hellovizag.in

hellovizag.in is committed to ensuring and enforcing a safe and friendly online community space for all our users. These rules govern the use of this Platform and its product / service offerings and we would like all our users to cooperate in complying with these rules so that everyone can have a pleasant experience.

Advertising and spamming

Commercial messages or promotional messages from businesses or Organisations are not permitted on the network. hellovizag.in provides a Platform for its users to express themselves in the form of articles, opinions, comments, reviews and photos but the website must not be used as a medium for marketing or selling to our users.

No advertising or promotion is allowed except where it is for an event, publication or similar item that has direct relevance to the subject of discussion and is non-commercial in nature. Information about locating and sharing knowledge and expertise is welcomed, but must have relevance to the topic on which an opinion is expressed or a discussion is initiated.

Do not post chain letters, promote pyramid schemes or recruit users for any network marketing or multilevel marketing businesses.

Do not recruit users to join another website forum or chat group, whether personal or otherwise.

hellovizag.in encourages healthy discussion on the topics that users contribute to in forums and where relevant, users are allowed to post links to their content. However, overt promotion of, or inappropriate links to other known commercial websites on any forum are not permitted and will be removed. The definition of an appropriate link is one that is relevant to both the posting and the forum topic. A commercial site is considered as one which promotes a product or service for a price or for other consideration that suggests it is a for-profit business.

Copyrighted material

Uploading copies of copyrighted material as a whole or in part on hellovizag.in without explicit permission from the copyright owner shall be deemed to infringe on the copyright and this applies to materials such as text, images, music, movies, games, and other software in digital and analog format. hellovizag.in reserves the right to immediately delete such material without prior permission / consultation from the user.

Safety guidelines

The Platform is always reaching out to a wider audience by showcasing the best of our user contributions. However, in doing so, hellovizag will not allow to be uploaded anything on the site that we think could be potentially endangering or is inflammatory or embarrassing to our users. It also helps users to be aware of certain things in the interest of their safety.

All users are responsible for the safety of their personal information. It is recommended that users do not disclose their names, addresses, email addresses, telephone numbers or other personal information online.

All users need to be aware that when they upload their photos on the Platform, the photos are not only visible to the entire internet community but can also be downloaded, since any image that can be displayed on a computer screen can be saved by the person viewing it. It is technically not possible to prevent this and hence hellovizag cannot be held liable in such cases. If user is worried about someone else viewing or saving his/her images then please do not submit them.

Do not post chain letters, promote pyramid schemes or recruit users for any network marketing or multilevel marketing businesses. Do not recruit users to join another website forum or chat group, whether personal or otherwise.

hellovizag encourages healthy discussion on the topics that users contribute to in forums and where relevant, users are allowed to post links to their content. However, overt promotion of, or inappropriate links to other known commercial websites on any forum are not permitted and will be removed.

Legalities

All users are reminded that they may be held legally accountable for what they say or do online. In particular, users may be held liable for any defamatory comments, threats and / or untrue statements or other illegal and fraudulent claims made by them. hellovizag.in do not endorse the opinions expressed by its users.

If any user fails to observe the above rules of conduct at any time, hellovizag reserves the right to terminate the membership of the user and / or delete all contributions (either temporarily or permanently) from the site, depending on the nature and severity of the breach and without prior warning or consent of the user.

Registration as a user of this Platform at any time past or present and use of the Platform and all its product / service offerings will be taken as acceptance of the above rules of conduct. hellovizag`s decision on all matters is final and binding on its users.